Having organised trips for over 45 years, there aren’t many questions that we haven’t already been asked.
Below you’ll find the answers to some of our most frequently asked questions.
For groups travelling with our insurance (provided by Endsleigh Insurance Services Ltd) we would be able to call on your behalf. Delayed cover through Endsleigh Insurance Services Ltd entitles each person to claim up to £100, dependent on the length of delay, which can then be used to offset any additional expenses that may have been incurred.
We will offer your group continued support via our 24-hour emergency phone; we will liaise with our contacts at the relevant airline and accommodation centres, if necessary, and continue to communicate with you throughout until your flight departs.
Period before departure within which written notification is received by Venture Abroad:
70 – 29 days before departure: 75% amount of cancellation charge (expressed as a percentage of the total holiday cost)
28 – 15 days before departure: 90% amount of cancellation charge (expressed as a percentage of the total holiday cost)
14 – 1 day(s) before departure 100% amount of cancellation charge (expressed as a percentage of the total holiday cost)
Foreign coaches: It is important to remember that each country is governed by their own standards and laws and these may differ from UK law. We request that an audit is completed by the foreign coach company which includes confirmation of the following: they will comply with all national, local and other laws, rules and codes of practice, and that all services contracted shall be performed with all due skill, care and diligence.