We want our Scout and Guide groups to book with confidence and, having listened to the opinions of many of our long standing customers, we have made some changes to the way we operate to give this reassurance:
Extra-flexible cancellation policies for all trips booked between 1st November 2020 and 30th June 2021 for travel in 2021/2022
Coach tours are an excellent choice for your group. Not only do they offer appropriate options to create and/or maintain social bubbles and social distancing, they’re also more flexible in terms of postponements and cancellations.
We’ve secured flexible terms with our coach, ferry and accommodation suppliers which enables us to offer coach group bookings unrivalled flexibility to cancel if COVID-19 poses an adverse effect between 45 and 30 days prior to your departure date.
During this 15-day period you’ll have the right to cancel and receive a 100% refund if any of the following are in place at that time:
So book now safe in the knowledge that if COVID-19 is still causing a potential threat to your trip, you will be able to walk away up to 30 days in advance with a full refund.
Our COVID guarantee for flight tours provides piece of mind by giving a clear point in the future at which you can cancel your tour if COVID-19 is still causing issues to your travel arrangements. In many cases this would result in a full 100% refund apart from those bookings made through a scheduled airline which would incur a small non-refundable fee.
Icelandair, British Airways and Jet2
For a small, non-refundable guarantee payment (£25pp for Icelandair, approx. £40pp for British Airways and £30pp for Jet2), you have the option to cancel and have all funds apart from the guarantee payment refunded if, between 85 to 70 days prior to your departure date, any of the situations listed below are in place at that time.
Low Cost Airlines
If your flights have not been released when you book your tour, then you’ll have the option to cancel your tour and receive a 100% refund at the time your flights are released (before we purchase them!) if any of the COVID-19 situations listed below are in place.
We’ll keep you updated on the likely release date for your flights and will not book them without your permission.
Situations which would trigger the right to cancel
So, give your group something to look forward to and book your 2022 tour now for the best prices and best choice of accommodation – safe in the knowledge that you’ll have the chance to walk away from the trip nearer the time if COVID-19 is still causing potential issues.
All our trips are tailor-made, so we want to also give the option to tailor-make your deposit schedule to best fit your group. If you are worried about asking group members or parents for too much money now, then please just talk to us and we’ll see if we can reduce the initial deposit and spread out the payments more to help.
Often doing this is a great way to increase uptake, so please give us a call to see how we can help.
Video presentations to parents:
Using video calls to host parents evening presentations has been one of the few silver linings to the pandemic:
And all our “usual” assistance:
Venture Abroad have and always will be passionate about making your trip as safe as possible. All our suppliers will comply with the local COVID-19 safety measures at the time your trip departs.
We’re here to help, so please get in touch with our team and we’ll answer your questions as quickly as possible. If it takes us a few days to get back to you then please bear with us, but rest assured that we will be in touch as soon as we can.