Coronavirus Update – Last updated on Wednesday 8th April
Venture Abroad Office – Potential Service Disruption
In order to support the Government’s social distancing requirements, our Head Office in Derby has temporarily closed and our employees are now working from home. During this period we have also had to reduce our staffing levels throughout the Company to a much smaller core team.
Because of the remote working, and the smaller team we are not always able to answer calls. Therefore, Email is the best way to contact us during this period. If you wish to contact someone specific and have their direct email address, then please use this as all mailboxes are still being monitored. If your enquiry is more general, then please use our web enquiry form or simply email us at email@example.com
Please also note that we are only able to deal with queries from party leaders and not individual group members or parents of group members.
Thank you for your patience.
All International Tours
The current Foreign & Commonwealth Office (FCO) travel advice against ‘all but essential’ travel could be in place for the foreseeable future, however this travel restriction can be removed at any time.
In situations where the FCO are advising against all but essential travel to your destination and your departure is imminent then we will not be able to operate your planned tour. In the first instance we will look to offer an alternative (either different destination or date) however if you do not wish to accept this then we will have to cancel the tour. See “What happens if Venture Abroad cancels my trip due to COVID-19?” below).
We are currently in the process of contacting all groups with future planned tours to discuss each group’s options. We are doing this in chronological departure date order so please try and be patient whilst we complete this work.
Commonly Asked Questions
Is the money we have paid to Venture Abroad safe if the Company ceases trading?
Yes, it is fully protected. Whilst we are very positive that Venture Abroad will continue to trade for many more years we recognise that these are uncertain times and we hope it is of comfort to know that all client monies paid to us are fully protected through our ABTA bond and ATOL licence and would be returned to customers in the event of business failure.
Can I postpone my 2020 trip to 2021?
We are working with many groups who want to explore the options for postponing their 2020 trip to 2021. If you are interested in finding out more, please contact us and we can discuss your choices and how we can help you in more detail.
The FCO are currently advising against all but essential travel to my destination. What happens in this situation?
If the FCO are advising against all but essential travel to your destination and your departure is imminent then we will not be able to operate your planed tour. In the first instance we will look to offer an alternative (either different destination or date) however if you do not wish to accept this then we will have to cancel the tour. See what if Venture Abroad has to cancel my trip below.
What happens if Venture Abroad cancels my trip due to COVID-19?
The COVID-19 pandemic has resulted in the UK Government imposing a worldwide travel ban. This is an unprecedented situation that the travel industry has never faced before. One of the main issues is that money received for future tours will have been paid to suppliers but not yet been received back where the tour has been cancelled. This process needs to be managed very carefully given the scale of cancelled tours. In addition, many companies and suppliers are operating under social distancing measures and with reduced staff levels which is compounding this issue further by reducing operational capacity.
As such there are ongoing discussions between the travel industry bodies and the Government about how the industry needs to respond to the situation to both protect consumer rights but also avoid widescale business failures. Please see ABTA for more details.
We are presently pausing the processing of cancelled trips due to COVID-19 until this advice is known so we can then put in place the best plan for all parties. We completely understand that customers may feel frustrated and concerned but please be assured that we are working towards a resolution as fast as we can and that all client monies paid to us are fully protected through our ABTA bond and ATOL licence and would be returned to customers in the event of business failure.
What happens if I want to cancel our tour?
If you take the decision to cancel your future trip and there is no Government advice against travel to your destination and your departure is not imminent, then our normal cancellation terms would apply. However, we recommend that you contact us first. We may be able to look at postponement options for your trip, or we may be able to recover sufficient costs from our suppliers that we are able to reduce your cancellation charges.
Latest Advice from the Scout Association and Girlguiding
Latest advice from Girlguiding: https://www.girlguiding.org.uk/making-guiding-happen/coronavirus-keeping-safe/
Latest advice from The Scout Association: https://www.scouts.org.uk/coronavirus