Rayburn Tours and Venture Abroad has been an accredited Investors in People company for over 15 years. Having recently been awarded the Gold Standard for the 6th year running, it is hugely encouraging for both our staff and our customers to know that the company has received this recognition for upholding the very best in people management excellence. We pride ourselves on our superb customer service and a happy workplace means happy customers!
We ran a Q&A with Rayburn Tours and Venture Abroad Director and General Manager, Katie Boyden, to find out a little bit more about what this achievement means for the company.
WHY IS IT IMPORTANT TO BE A PART OF INVESTORS IN PEOPLE?
I believe it is extremely important for us to be part of Investors in People. A key part of the process involves an assessor interviewing randomly selected employees as well as compiling an overview of the business collected from anonymous surveys completed by the entire workforce. A variety of topics are covered including “leading and inspiring people”, “creating sustainable success”, “living the organisation’s values and behaviours” and “developing continuous improvement”.
The Investors in People assessment provides us with incredibly detailed and useful feedback which we can then build upon to ensure the company continues to develop and grow.
WHAT DOES IT MEAN FOR THE COMPANY TO HAVE ACHIEVED INVESTORS IN PEOPLE GOLD STATUS?
We are extremely proud to hold the Investors in People Gold Standard. Organisations that meet this world-recognised standard reflect the very best in people management excellence. Our employees are the lifeblood of the Company and the managers recognise the importance of looking after, developing and inspiring them in order to achieve success. The Investors in People award recognises this.
IN WHAT WAYS DOES BEING A PART OF INVESTORS IN PEOPLE BENEFIT OUR CLIENTS?
Investors in People focuses on people working together in order to achieve success. Our employees understand and support our vision, mission and values which in turn ensures we offer exemplary customer service and satisfaction.
We were delighted with the feedback we received following IIP’s assessment and look forward to another year in partnership!